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We don't do ticket queues. Every message goes directly to a human who can fix your problem. General support responds within 2 hours — usually faster.
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Frequently asked
Never. Zap Exchange is 100% non-custodial. Your funds move directly between wallets and our licensed settlement partners. We have zero access to your money at any point before, during, or after a transaction. If Zap Exchange shut down tomorrow, your funds would be completely safe.
Yes. Zap Exchange UAB is a registered Virtual Currency Exchange Operator in the Republic of Lithuania (Reg. 306629309), regulated under EU AML/CFT law. Our fiat and crypto settlement partners are independently licensed (FinCEN MSB in the USA, FINTRAC MSB in Canada, and AML-compliant non-custodial swap infrastructure for crypto).